student
assistantships
Technical Support
The Innovative Technology Center (ITC) at the University of Tennessee (Knoxville campus) has an opening for a Student Assistant to provide Technology Support services for the ITC labs, classroom, staff, and clients.
Qualifications
- Must be an enrolled undergraduate student in good academic standing
- Must be able to work 10 to 20 hours/week (flexible schedule to accommodate classes)
- Must demonstrate good interpersonal skills and the ability to work cooperatively
- Must possess good written and oral communication skills
- Must be able to provide at least three references
Position requires familiarity with common PC and Mac operating systems, the ability to learn new software applications quickly, and the ability to perform the following routine service and maintenance tasks:
Software
- Format and rebuild disk drives
- Perform periodic system backups, disk imaging, and classroom / lab disk rebuilds
- Provide PC and Mac OS installation, troubleshooting, and upgrade support
- Provide PC and Mac application installation, troubleshooting, and upgrade support
- Create system CDs
Hardware (Mac and PC)
- Install computers and peripherals (drives, sound and video cards, scanners, printers, RAM, etc.)
- Recognize and troubleshoot problems
- Upgrade and replace equipment
General
- Work cooperatively as a member of a team
- Assist in moving, removing, and replacing furniture and other related heavy items
- Show initiative: recognize and perform necessary tasks
- Use intuition: may need to troubleshoot problems with incomplete or inaccurate information
- Display resourcefulness: apply knowledge and skills to problem-solving
- Assist with inventory management
- Assist with office maintenance and organization
- Perform other duties as assigned by ITC management team or designee
Please contact the Innovative Technology Center for details on how to apply for this position by emailing a copy of your resume and a cover letter to itc@utk.edu with the title "Job Inquiry: Technical Support - Student Assistant " in the subject line of your email or by calling (865) 974-9670.
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About ITC
ITC enriches the educational experience of UT Knoxville students
by supporting the academic community in advancing learning
through the use of instructional technologies. The ITC's services
and resources are available to all UT Knoxville faculty, academic teaching
staff, and graduate teaching assistants. The ITC staff is available
to consult with instructors on everything from developing technology-driven
course components to offering fully online curricula. At the
heart of the ITC is a team of highly skilled professionals.
UTK is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA Employer
I. EEO/AA Statement
The full University of Tennessee EEO/AA statement reads as follows:
The University of Tennessee does not discriminate on the basis of race, sex,
color, religion, national origin, age, disability or veteran status in
provision of educational programs and services or employment opportunities
and benefits. This policy extends to both employment by and admission to the
University.
The University does not discriminate on the basis of race, sex, or
disability in its education programs and activities pursuant to the requirements of
Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of
1972, Section 504 of the Rehabilitation Act of 1973,and the Americans with
Disabilities Act (ADA) of 1990.
Inquiries and charges of violation concerning Title VI, Title IX, Section
504, ADA or the Age Discrimination in Employment Act (ADEA) or any of the other
above referenced policies should be directed to the Office of Equity and
Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone
(865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of
a disability should be directed to the ADA Coordinator at the UTK Office of
Human Resources, 600 Henley Street, Knoxville, TN 37996-4125.
In addition, the following is a statement of campus policy for The
University of Tennessee, Knoxville:
The University of Tennessee, Knoxville, in its efforts to
ensure a welcoming environment for all persons, does not discriminate on the
basis of sexual orientation in its campus-based programs, services, and
activities. Inquiries and complaints should be directed to the Office of
Equity and Diversity. |
